Process Associate - AR Calling (International Voice Process) at AGS Health


Well-Known Member
Company Profile : AGS Health is an award-winning, global Revenue Cycle Management company, providing medical billing, medical coding and business analytics services to leading healthcare providers (such as large hospital corporations and physician groups) across the US. Founded in early 2011, AGS Health has consistently been ranked among the ‘Top 100 Global Outsourcing Companies in the world’ by the International Association of Outsourcing Professionals (IAOP) and as a “Rising Star” in 2013, 2014 and 2015 and 2016, and is ranked among the “Top 25 Largest Revenue Cycle Firms in the US” by Modern Healthcare. AGS Health has won the AON Hewitt Best Employer Award for 2016 and has also been selected in the 2016 Red Herring 100 Asia Winners.

With over 5000 employees globally across its offices in Newark (NJ), Chennai (India), Hyderabad (India), Noida (India) and Vellore (India) offices, AGS Health has been growing exponentially and has a large number of highly prestigious clients. A deeply innovative, energetic and vibrant organization, the Company’s meteoric success is driven by its entrepreneurial, hands-on high performance culture.


Domain: Health Care

Designation: Process Associate – AR Calling (International Voice Process)

Eligibility Criteria: B.Com, BBA, BA, BCA, B.Sc (any discipline) 2017 graduates with minimum 60% aggregate and no backlogs need to apply.

CTC per Annum: INR 2,89,200

Job Description:
  • To address outstanding or assigned AR through analysis and phone calls by using available resources.
  • Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment.
  • To report trends / patterns in denials, claim submission errors, credentialing issues and billing related road blocks to the immediate reporting manager.
  • To meet the established SLAs (service level agreements) for production and quality.
  • To update the outcome of the calls or analysis in a clear and coherent manner in the billing system.
  • To utilize the P & P’s (policies and procedures) established for the process and also stay updated with changes done with the P & Ps.
  • To improve the performance based on the feedback provided by the reporting manager / quality audit team.

Bond Period: 1 year

Skills Required:
  • Sound analytical skills
  • Logical thinking
  • Attention to detail
  • Good verbal and written communication skills

Selection Process:
  • 1st round: Group Discussion
  • 2nd round: Grammar test
  • 3rd round: Voice & accent lab (I-LAT)
  • 4th round: Personal Interview

Additional Information:
  • Please carry your updated resume, passport size photo & a govt issued photo ID proof.
  • Work location: Hyderabad
  • Should be willing to work in shifts

LAST DATE TO APPLY: 03:00 PM, 03rd February 2018

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