Openings For Content Developer - Technical Training at Red Hat In Pune

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Company Description : At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary :
  • The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Training Content Developer to join us in Pune, India. In this role, you’ll design and establish training content about the configuration, troubleshooting, and usage of Red Hat enterprise solutions for associates, partners, and customers. You will collaborate with subject matter experts, technical support associates, and support product managers, and partner with training content managers to develop specifications for course content, prepare lesson plans, and ensure materials are applicable and reflective of current product features. As a Technical Training Content Developer, you'll also develop traditional and virtual self-service training content for technical CEE associates that focuses on soft skills, tools, internal processes, and customer support workflow.

Primary job responsibilities :
  • Develop technical training materials for technical support audiences that focus on customer support workflow, tools, personal qualities, and technical competencies
  • Consult with various teams within the CEE team on training best practices, learning objectives, and general training strategies
  • Work with other content developers to develop improved developer processes, tooling, and QA testing as needed
  • Create lab-based training using a virtual lab environment as well as content development tooling
  • Review previously published modules and update based on current learner needs
  • Collaborate with the internal knowledge team to align training topics with Red Hat Customer Portal content topics

Required skills :
  • Bachelor's degree in computer science, engineering, or business
  • Knowledge and working experience with Platform or Emerging technologies like Red Hat OpenStack Platform, Red Hat Gluster Storage, Red Hat Ceph Storage, and Ansible by Red Hat
  • Ability to design, create, and organize training content into traditional classroom and eLearning modalities
  • Experience working with learning management systems and virtual lab environments; familiarity with SCORM and Git is a plus
  • Extensive knowledge of Red Hat's solution portfolio and open source software
  • Experience in a support organization preferred
  • Outstanding interpersonal communication skills and cross-functional relationship building skills
  • Creative, motivated, and capable of working on your own, as well as part of a globally distributed team without daily supervision
  • Experience administering Red Hat Enterprise Linux (RHEL) is required; Red Hat Certified Engineer (RHCE) is preferred

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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